Kesera division · AI reception
SeraFront Desk
Your business. Always answered.
Sera Front Desk answers the phone for your business: it understands what callers need, books, reschedules or cancels appointments, captures their details and logs every conversation.
01Focus areas
Focus areas
- 01Answering calls
- 02Booking appointments
- 03Rescheduling
- 04Cancelling appointments
- 05Capturing customer information
- 06Updating business systems
02Sera Front Desk
How a callis handled.
An AI receptionist that answers every call, books, reschedules and cancels appointments, captures the caller’s details and updates your systems while you work.
Call
A customer rings your number.
AI answers
Instantly, in your business’s voice.
Understands request
Finds the customer and what they need.
Books / reschedules
Offers real free slots.
Updates system
Writes to your calendar or CRM.
Confirms
Tells the caller and sends an SMS.
Logs interaction
Every call recorded and searchable.
Dental clinic · incoming call
+263 77 ••• 4521
2:14
AI receptionistGood morning, thank you for calling. How can I help?
CallerHi, I need to move my check-up on Thursday to next week.
Intent · reschedulePatient found · T. Moyo
Of course. I have Tuesday at 10:30 or Wednesday at 14:00. Which suits you?
Tuesday at 10:30, please.
Calendar updated · Thu 09:00 → Tue 10:30
You’re booked for Tuesday at 10:30. I’ve sent you an SMS confirmation.
Logged · rescheduled2 min 14 s
Illustrative call. Sera Front Desk is set up for each business, its services and its calendar.
03Approach
How Sera Front Desk works
- 01
Your voice
Greeting, services, hours and policies set up for your business.
- 02
Your calendar
Connected to the booking system you already use.
- 03
Your rules
What it may book, when to transfer and who to alert.
- 04
Your records
Every call logged with a summary you can search.
Next division
Sera Tech